I have a query - how to contact us

You can contact us at any time using our contact form. We will endeavour to respond within 24 hours. If you have accessibility issues and would prefer to speak to someone, you can call us on 0208 123 6786.

If you have a query about any part of our service or you need some assistance, you can contact us using our contact form. If your query is related to a particular recovery case, please ensure you let us have the case number.

If you can’t use our online contact form, you can call us on our accessibility line. Please note that our accessibility line is specifically for people who can’t use our online service and using it unnecessarily slows the service down for those who are reliant on it.

Please do not contact us with any commercial enquiries using our accessibility line.