If your item is lost and then found by someone who reports it to us, we cannot start the recovery process unless you, the account holder, has paid the recovery fee. If the fee isn't paid within 28 days, we advise the finder to hand over the item to the police and we will liaise with the police if necessary to ensure there are no breaches of the law. This process will inevitably take some time and cause a lot of inconvenience for you. It also means that we cannot disclose any details about the finder or the location of the item to you.
The recovery fee is a charge to use our service. It covers the cost of our administration and (where applicable) the cost of postage, packaging, handling and insurance to get your lost item back to you. The recovery fee will always include a service charge regardless of what method of recovery is used.